Disputes Procedures

What should you do if something goes wrong?

If you have a problem, concern or complaint about our services, please put your concerns in writing to the Directors of NEWTON ROSS, PO Box 2683 Shortland Street, Auckland 1140, New Zealand. NEWTON ROSS has an internal complaints scheme in place to address issues.

If you decide not to use the internal complaints scheme, you can contact the Investment Savings and Ombudsman (“ISO”) whom NEWTON ROSS has engaged as an Approved Dispute Resolution Scheme to provide dispute resolution services in accordance with the Financial Services Providers Act 2008.  This service will cost you nothing and will help resolve any disagreements.

You can contact the ISO at:    

Insurance and Savings Ombudsman
PO Box 108445
Wellington 6143

Phone: 04 499 7612